Terms and Conditions
Terms and Conditions
Thank you for visiting Furniture Nation and viewing our Terms & Conditions.
Description of products
We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice.
Payment for orders
When an order is placed, You can pay through our merchant facility online or by phone to take your payment.
Placing an order constitutes a contract between you the customer and us (furniture nation) the retailer.
All goods must be paid for prior to delivery.
You may cancel your order at any time within 3 days of placement without charge, provided the goods have not already been despatched. Any orders cancelled after this time will incur a 25% cancellation fee.
Any standard goods returned within 7 days of receipt will attract a full refund, with the only liability on the customer being the costs of delivery and collection. The goods must be in their original packaging or state and be in perfect condition. A refund will only be given when the returned goods have been received and inspected by us.
Any bespoke made furniture is non-refundable, it is the customers responsibility to supply accurate measurements at all times.
We also send full confirmation of description on bespoke furniture requirements to minimise any errors. In the event of bespoke items being damaged in transit, we will collect and rectify the problems and re-deliver to you.
All Standard furniture ranges shown on the website show overall measurements (i.e. including the overhanging edges of tops on units). These measurements can sometimes differ by a few millimeters, so treat sizes shown as approximate. If exact details of measurements are required please contact us prior to ordering to confirm the sizes are as shown.
All furniture from Furniture Nation comes with a 12 month guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced.
Replacement of damaged goods
Standard items of furniture that are damaged on arrival with the customer will be replaced at no additional cost.
Standard items of furniture will be replaced, bespoke made items will need to be returned to rectify, bespoke items can not have a replacement item made.
It is in the customers own interests to fully inspect all furniture at the time of delivery.
Customers have up to 7 days following delivery to report damage, but claims must be supported by photographs and it is the responsibility of the customer to show the damage has not been caused by any misuse or mishandling following delivery. All claims must be supported by photographs.
All items featured on this web site are normally delivered to the customer within 7 to 10 working days, if we are waiting for an item to come into stock delivery could take up to 4 weeks. We do ask that you check stocks with us prior to ordering to confirm stock levels. Furniture delivery quotes refer to the maximum time anticipated for customers furniture to arrive from the manufacturer to the warehouse. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.
Goods delivered by the delivery company are by default a to the door service with assistance required from the customer.
With prior arrangement of a 2 man delivery service the furniture will be placed in the customers preferred room, provided that reasonable access is available.
Delivery with assembly includes installation of your furniture in a room of your choice, which includes assembly. (please be aware this must be arranged prior to your delivery and extra costs will be incurred) We do ask that there is a clear and reasonable access for the delivery team and any valuables are removed prior to delivery as we cannot be held responsible for any damages.
We will contact you prior to delivery to allocate a date, which cannot always be determined a.m or p.m. However we can contact you a short period prior to delivery on the day at the customers request.
It is the customers responsibility to ensure the furniture they purchase can pass through the doorways, hallways, In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.
It will not be the responsibility of furniture nation to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a mobile phone number.
Please Note: While the utmost care is taken when delivering each and every item. It is the responsibility of the customer to make sure walls and flooring are adequately protected / covered at the time of delivery. Furniture Nation or our associated delivery partners accept no responsibility for damage caused to your property as a result of your furniture being delivered.
Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. We do not undertake to assemble these items. However, if assistance is required with assembly this service can be purchased in advance from us (outlined above) Please discuss your requirements with us on placement of order.
Delivery of self assembly furniture
Self assembly furniture in its own packaging is normally delivered by courier direct from the manufacturer (there are some exceptions to this, such as self-assembly dining sets, please check when ordering if you are unsure). Please see the terms and conditions below relating to delivery by courier.
Delivery by nationwide courier
Divan beds and self assembly furniture are normally delivered by nationwide couriers. Where goods are delivered by courier, the following terms apply:
1. Drivers are often alone, and for heavier items will need some assistance to unload the goods.
2. We pay extra for the items to be booked in prior to delivery, however the courier company sometimes turn up without booking in, if this is not convenient, then please be firm with them, arranging a mutually convenient date.
3. When items are in stock and ready to be despatched, we quote 3 to 5 working days for items that are being sent by courier, however it can occasionally take longer.
4. All Items must be unpacked and checked on delivery prior to signing the delivery documents from the courier company.
5. If items have any damages they must be sent back on the same courier van that delivers them, with the packaging back on them, and signed for as damaged.
6. Any damages must be reported prior to the departure of the delivery drivers/ courier.
7. The courier company have it in their terms and conditions that they must allow you the customer a reasonable time to check the goods, before accepting.
8. All returned items, are reordered automatically for customers.
9. Customers have the right to cancel any goods they receive, up to 7 days after receipt, and receive a full refund. The goods must be in their original packaging, and be in perfect condition. The customer will be liable for all delivery and collection costs incurred should they cancel within the 7 days. A refund will only be given, once the goods have been received by us, and inspected.
Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.
It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal.
Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The furniture we supply is not suitable for areas which attract strong sunlight and heat such as conservatories.
Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.
No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
Distressed Pine & Oak furniture
Customers are required to familiarise themselves with what is commonly understood by the terms "distressed finish" and "distressed furniture" before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Painted Pine & Oak furniture
Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such a lighting of the furniture when photographed, editing of images and variations between video display units (VDUs).
Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a stained finish.
Please note: Due to natural properties of oils within pine wood it can occasionaly occur in a painted finish to have slight knott bleed which can be seen through the paint colour, even though we take all modern attempts to reduce this we can not guarantee against it occuring over time.
Usually this is a slight yellowing of the area where the knotts are situated. This is not considered a manufacturing defect, it is a natural effect due to applying paint to an ever maturing solid wood.
Goods which are ordered to a non-standard specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by furniture nation This includes any carriage costs incurred or any charges made in manufacture.
All special orders are subject to a non-refundable deposit of 50%.
Use of furniture nation web site furniture nation owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.
Any links to third-party websites are provided for information only and do not imply an approval or endorsement of the site. furniture nation shall not be held responsible for the contents of any linked site; and shall be under no liability arising from your use of these sites.
The site is provided 'as is' and without warranty of any kind to the extent allowed by the applicable law. furniture nation does not warrant that the Site is free of errors and/or omissions, worms, viruses, Trojan horses and the like. You are solely responsible for your use of the site and any materials contained therein.
Variation of Terms & Conditions
Furniture nation reserves the right to change these Terms & Conditions at any time and without notice. You will be automatically bound by these modifications when you use the site, and should periodically read these Terms.